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How to Use NCpedia Resources and Get Search Help


Ways to Get Help for Using NCpedia


Here are ways to help you get the most from NCpedia and to support your research needs. From live support by real librarians to subject collections and search features, check them out!


Get help from a librarian


Explore Popular NC Topics


Citing NCpedia & Copyright


How to Search


NCpedia is supported and staffed by real librarians!


NCpedia is the online encyclopedia of North Carolina, and it is supported and staffed by librarians at the Government & Heritage Library at the State Library of North Carolina. 


This page provides support and information for helping you get the most from the resource and for getting search help if you may need it. Librarians at the Government & Heritage Library and NCpedia have made a number of help features available for visitors. These include live CHAT, email, and viewer posted comments to NCpedia articles. 


These support features are staffed by real librarians, not by robots! Librarians are available to help researchers during general business hours Monday through Friday 9 a.m. to 5 p.m. Generally librarians do not answer personal questions or share personal information. They want to keep the conversation focused on your questions about North Carolina to help you find what you're looking for fast!! 


For more in-depth information about NCpedia and its history, please visit this article: About NCpedia https://www.ncpedia.org/about


Etiquette for CHAT, email and posting viewer Comments


Please be courteous and respectful when interacting with NCpedia social features such as CHAT, email, and posting viewer Comments. Librarians will terminate chats if language is inappropriate, abusive, or disrespectful. Use of abusive or offensive language may cause your location to be blocked from NCpedia chat.


In addition, abusive and inappropriate language in viewer Comments posted to NCpedia will not be published. Emails to library staff that include abusive or inappropriate language may also not be answered by library staff. Please note that the content of chats and emails is subject to the Public Records Law of North Carolina.


Please try to keep your questions focused on your search for North Carolina information! Librarians generally do not answer personal questions and they want to help you find information as quickly as possible!


For a full list of chat etiquette tips for NCpedia CHAT, please visit this page: https://www.ncpedia.org/ncpedia-chat-guide


 

Authors: 

Comments

Comment: 

hello,
I am trying to do genealogy on my grandfather and his parents. Name: Thomas Earl Jay b. Feb. 1890 died 1977. His mother was reported to us to be Emma Moore (I found Emily surname Wilson marriage certificate-1870 or so. She was married to a Wiley Jay which was his stepfather. Unable to locate a birth or death certificate for her anywhere. I don't know if she was native, african american. Any information may help. Thanks!

Comment: 

Hi Wanda,

Thank you for visiting NCpedia!

I am referring your question to Reference Services at the State Library of North Carolina's Government & Heritage Library. A reference librarian will contact you shortly to try to help with this.

Molly Goldston, NC Government & Heritage Library

Comment: 

Researching Archibald B Williams b.1805 N. Carolina. Would like to find parents. Can you help? Thank you.

Comment: 

Hello, 

I am sending your comment to our reference librarians. you should hear from them soon. 

Thank you, 

Erin Bradford, Government and Heritage Library

Comment: 

I am researching ancestors who settled in Duplin County, North Carolina in 1710. Jacob Wells came with Swiss colony in 1710 and there are three generations of Wells’s in Duplin County. Can you direct me to where I can do more research on these early settlers in North Carolina?
Thank you,
Teresa Wells

Comment: 

Hello Teresa,

Thank you for visiting NCpedia! I have forwarded your inquiry to the Government & Heritage's Library reference team. You will receive an email shortly with additional information.

Kind regards,

Molly Goldston, NC Government & Heritage Library

Comment: 

I found this website purely by accident. Spread the word... What a great resource you have here. It's great!!

Comment: 

I WOULD LIKE TO NO MORE ABOUT KENNETH MCKENZIE MURCHISON. I CAN'T FIND A GOOD PEDIGREE FOR HIM. WHERE DOES HIS MIDDLE NAME MCKENZIE COME FROM? THANKS FOR YOUR HELP. THIS IS VERY COOOOOL!

Comment: 

Dear Mr. McKenzie,

Thank you for your comment and for visiting NCpedia! These are great questions. I am forwarding your question over to our library's Reference Team at slnc.reference@ncdcr.gov so they can provide you with further assistance. A staff member from our library will be reaching out to you via e-mail soon.

Taylor Thompson, Government & Heritage Library

Comment: 

Hello!! And WOW!!! This is so freaking cool....you need more exposure, I happened on you by accident from the driver's license renewal page!!!! Good stuff here keep up the good work!!

Add a comment

PLEASE NOTE: NCpedia provides the comments feature as a way for viewers to engage with the resources. Comments are not published until reviewed by NCpedia editors at the State Library of NC, and the editors reserve the right to not publish any comment submitted that is considered inappropriate for this resource. NCpedia will not publish personal contact information in comments, questions, or responses. If you would like a reply by email, note that some email servers, such as public school accounts, are blocked from accepting messages from outside email servers or domains. If you prefer not to leave an email address, check back at your NCpedia comment for a reply. Please allow one business day for replies from NCpedia. Complete guidelines are available at https://ncpedia.org/about.